Refund Policy

RETURNS

We accept returns or exchanges, if you notify us at support@petshopified.com within 30 days after your package has been delivered (according to the tracking information provided). If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

• Seasonal goods cannot be returned

• Intimate or sanitary goods

• Health and personal care items

In the event where the product received comes with manufacturing defects, customers are entitled to request for a product replacement within 30 days of receiving the item.

To request for a replacement, customers are required to send us photographic evidence of the product's manufacturing defects to support@petshopified.com. If the case is deemed valid, we will cover related cost to deliver a replacement!

• Please also include your order number for us to match up your order in the system.

• Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.

The following information is needed as evidence for us to process your request quicker:

1. Order number

2. The email address you used to order

3. Return shipment tracking number

4. Reasons for return

Please send the information to us via email at support@petshopified.com.You should also enclose it in your returned package for us to match your order. Without the evidence, your package may not be recognized.

REFUNDS (If Applicable)

Once your return is received and inspected. We will notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days. Alternatively, the credit can be applied via form of an electronic gift card of equivalent value.

LATE OR MISSING REFUNDS (If Applicable)

If you haven’t received a refund yet, these are the steps you can take to check it out:

• Please check your bank balance again, transactions may have been delayed.

• Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.

• Next contact your bank. There is often some processing time before a refund is posted.

Please Contact Us at support@petshopified.com should you have further questions.

EXCHANGES (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@petshopified.com.

SHIPPING

To return your product, please send us an email at support@petshopified.com. We are more than happy to guide you the return process!

• Please be reminded that you will be responsible for the return shipping label except if the items are defective.

• Please note that Shipping cost is not refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please take note that items returned without a trackable shipping method will not be processed, since we cannot guarantee that we will receive your returned items.